Appointments
Standard appointments are 15 minutes. In that time a doctor can at best only properly address one or two problems. If you think you may need longer with the doctor, please tell the receptionist at the time of booking the appointment
Please book procedures, chronic disease management plans, excisions, driving licence medicals, iron infusions and nursing appointments through reception in order to allocate the correct amount of time with the doctor +/- nurse.
Our doctors have “book on the day” appointments that become available first thing in the morning. Telephone consultations should be available on the day for anyone who is Covid positive and wishing to speak with a doctor.
We offer telephone consultations to our existing patients. Please ask reception when booking.
You will receive a sms reminder about your appointment a day prior.
Billing
We are a privately billing practice. All charges are at the discretion of the doctor and depend on the length of the appointment. All accounts must be paid at the end of your appointment. Our friendly reception team can process your Medicare rebate on site, please bring a chq/savings or debit card to your appointment to assist us with this.
| Consultation Type | Fee | Medicare rebate |
| Standard level A consultation | $60 | $18.95 |
| Standard level B consultation <15 minutes | $105 | $41.40 |
| Standard level C consultation >20 minutes | $180 | $80.10 |
| Phone Consultations | ||
| Short phone consultation <6 minutes | $60 | $18.95 |
| Long phone consultation >6 minutes | $105 | $41.40 |
Please ask reception regarding fees for other services and procedures.
Please note that there is NO BULK BILLING on Saturday and a surcharge of $15 applies to all consults .
Non – Attendance
Owing to a greater demand for appointments, failure to keep an appointment will incur a charge of $105 for a standard and $180 for a long. Please give at least four hours notice.
Nursing Staff
Our friendly nursing staff are available Monday to Friday 8am – 5pm.
Please call for an appointment.
Emergencies
For severe acute emergencies including chest pains, difficulty breathing or stroke symptoms, please call 000.
The closest 24-hour hospital emergency departments are: Sir Charles Gairdner Hospital (adults)
Perth Children’s Hospital (<15yo)
King Edward Memorial Hospital (obstetric and gynaecological problems).
We will do utmost to see urgent care patients during normal working hours. Most of our doctors have book on the day appointments.
After Hours
If you require medical assistance after hours, we would recommend:
Our afterhours locum service Night Doctor, can be accessed by calling 1300 644 483.
The above service will forward copies of attendance notes, investigation results and admission notifications pertaining to a patient’s attendance to this practice within 24 hours.
Their charges vary according to the time of consult and the length of the consult.
Prescriptions and Referrals
We prefer patients make appointments for script renewals or specialist referrals.
If you are an existing patient of the practice, this can be done in a phone consultation with one of our doctors’ fees apply.
Some scripts and referrals may be provided without a consultation if you have been seen in the practice within the last 6 – 12 months. Please call the surgery
Prescriptions or referrals written without a consultation will be subject to a fee of $25 that is not rebatable by Medicare. Please note Authority Scripts request will incur a $40 fee.
Our practice preference is to provide e scripts (click on image below for more information about e prescribing).
Please note that referrals to specialists cannot be backdated, and we do not prescribe any Schedule 8 drugs to new patients.
Telephone calls and Electronic Communication
Telephone calls to doctors should be kept to a minimum as we encourage you to make an appointment for clinical advice. Please speak to our friendly reception staff for assistance.
Our practice values your privacy so please note – For any clinical or appointment queries we kindly ask patient to not communicate via email. We ask you to call us on 9381 4547. This is to protect your personal information.
Results
Unless pre-arranged with your doctor, we ask that you made an appointment to discuss the results of any test. You will be contacted by phone for urgent abnormal results. For non-urgent test results, you will receive an SMS text message advising you to make an appointment with you doctor. A second SMS message will be sent if you have not made an appointment within 5 days. A letter will be posted if no appointment is made within 10 days . To assist us with the management of your test results, please ensure your contact details are kept up to date.
Reminder System
Our practice is committed to continuity of care, timely follow- up and preventative health. We may issue you with a recall or reminder notice reminding you of health checks that are due or follow- ups recommended by your doctor. Communication for reminders and recalls will be sent via SMS. Letters will be sent to those patients who do not wish to receive communications electronically. Please make sure your contact details are kept up to date.
Practice Privacy Policy
This practice is committed to maintaining the confidentiality of your personal information.
Your medical record is a confidential document.
This practice maintains security of personal health information at all times and ensures that this information is only available to authorised members of staff.
Please see our reception staff if you wish to obtain a copy of our privacy policy.
Email Policy
For a copy of our email policy, please see our “email policy“
Social Media Policy
For a copy of our email policy, please see our “social media policy“
Feedback
To improve our service, we welcome any thoughts or suggestions you may have about the running of the practice.
The practice manager, Sarah Reely, is happy to be contacted to discuss any problems or suggestions you may have.
However, if you feel you need to discuss a problem outside the practice. The government funded body for dealing with health complaints in WA is:
Health & Disability Services Complaints Office
GPO Box B61
Perth WA 6038
Tel: 6551 7600
Home Visits
Home visits can be provided to our regular patients who are ill and are unable to attend the surgery.
Please let us know early in the day so the doctor can arrange his/her time to meet your needs. The costs of home visits are charged at the discretion of the visiting doctor. If your doctor is too busy and unable to attend, we may arrange for our locum service to visit.
Translating and Interpreter Service
For patients who require assistance with English, our doctors have access to the Australian Government Translating and Interpreting Service. Please let reception know when making your appointment if you need access to these services or contact them on 131 450.
How do I transfer my medical records to and from Shenton Park General Practice?
If you wish to have your records transferred from your previous doctors surgery please see reception to complete a form that will be sent to your previous surgery. Please be aware that some surgeries have a transfer fee and won’t release records until paid. If you wish to have your records transferred to a new surgery from Shenton Park GP you will need to complete a transfer form at your new surgery. Please note we do charge for release of medical records, please speak with reception.